As a Service & UX/UI Designer

This includes Customers and their service experiences & interactions with Human, Physical and Digital touchpoints; and the Front & Back-office actors, their processes, tools, and systems.
— mobile and web apps, internal platforms, SaaS products, service experiences, and internal team SOPs and processes.
More about me, and things beyond work →

What I would like to continue doing

I believe design can drive the creation of a healthier and a happier future.
I aim to use tech as an enabler to enhance the user experience, improve operational efficiency of service delivery teams and deliver business outcomes.
We don't need Apps! see my vision for AI-enabled experiences →
01
Improved post surgery outcomes by enabling patients to manage their recovery independently with confidence through remote monitoring by clinical teams.

AI-enabled, Research, UX Strategy, Service Design, User Experience, Digital UX/UI


02
Redesigned the field-ops personnel role by leveraging AI-enabled digital tools and optimizing offline & online processes to reduce costs and improve service quality.

AI-enabled, Research, UX & Business Strategy, Service Design, User Experience, Digital UX/UI


03
Lowered the barrier to electric car ownership by improving the accessibility and usability of the charging infrastructure for Mercedes-Benz and Smart car owners.

Research, Service Design, User Experience, Digital UX/UI


04
Facilitated a Service Blueprint Workshop to provide holistic visibility across teams, leading to a pivot in the organization's strategy, business goals, and focus areas.

Facilitation, Research, Service Design, UX & Business Strategy


05
Redesigned combat training with a sensor-fitted Underglove and an App to provide athletes and trainers with precise, data-informed feedback for improvement.

Research, UX Strategy, User Experience, Product Design, Digital UX/UI, Brand Identity


06
Improved credit recovery timelines, user motivation, and loyalty by designing a comprehensive 'Progression System' with diverse engagement strategies.

Research, UX Strategy, User Experience, Digital UX/UI



like what you see? know more about my approach to design